Shipping policy
📦 KILMAR — Shipping Policy
At KILMAR, we are committed to providing fast, reliable, and transparent shipping worldwide.
Please read the details below to understand how we process and deliver your orders.
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1. Order Processing
All orders are processed from Monday to Friday.
Processing time typically takes:
• 1–2 business days for in-stock items
• During peak periods (sales, holidays), processing may take an additional 1–3 business days
Once your order is shipped, you will receive an email with your tracking information.
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2. Shipping Times
Estimated delivery times:
• Europe: 5–12 business days
• International: 7–15 business days
Please note these are estimates. External factors such as customs delays, weather conditions, and carrier issues may affect delivery times.
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3. Shipping Fees
Shipping costs are calculated at checkout and may vary depending on:
• Destination
• Weight of the package
• Ongoing promotions
Some offers may include free shipping, which will be clearly displayed on the product page or at checkout.
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4. Tracking Your Order
Once your package is dispatched, a tracking number will be sent to your email.
You can follow your parcel’s status through the carrier’s website.
If you did not receive your tracking number, please contact:
📧 support@milnar.com
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5. Lost or Delayed Packages
If your order appears to be delayed or lost in transit:
1. Check the tracking updates
2. Contact the carrier directly
3. If the issue persists for more than 10 business days, contact us at support@milnar.com
We will assist you in locating the package or arranging a replacement when applicable.
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6. Wrong Address / Failed Delivery
MILNAR is not responsible for orders returned due to:
• Incorrect or incomplete address
• Customer not being available at delivery
• Failure to collect a parcel from a pickup point
If a package is returned to us, we can resend it once additional shipping costs are covered.
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7. Returns & Exchanges
If you wish to return an item, please contact our support team first.
📦 Return address:
KILMAR
5 Rue de Turin
75008 Paris
France
All returned items must be:
• Unused
• In original packaging
• In perfect resellable condition
Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item was received.
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8. Customs & Duties (International Orders)
Orders shipped outside the EU may be subject to:
• Customs fees
• Import duties
• Local taxes
These charges are not included in product prices and must be paid by the customer upon delivery.
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9. Contact Us
For any questions regarding shipping or order status:
📧 support@kilmar.com
Our team will be happy to assist you.
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