Terms of sale
📝 KILMAR — Terms of Sale
These Terms of Sale govern all purchases made on the KILMAR website. By placing an order on our website, you agree to the following conditions.
⸻
1. Company Information
KILMAR
Customer Support: support@kilmar.com
Return Address: 5 Rue de Turin, 75008 Paris, France
⸻
2. Products
We strive to ensure that all product descriptions, images, and pricing are accurate. However:
• Colors may vary due to screen display differences
• Sizes and measurements may include slight variations
• Availability is updated regularly but cannot be guaranteed until the order is confirmed
We reserve the right to modify prices, descriptions, and availability at any time.
⸻
3. Ordering Process
When you place an order:
1. You receive an email confirmation that your order was received
2. We process and prepare your order
3. You will receive a shipping confirmation with tracking details once dispatched
We reserve the right to cancel any order in cases of:
• Suspicion of fraud
• Error in product or price information
• Unavailability of the item
In such cases, you will be notified and refunded if payment has already been made.
⸻
4. Pricing & Payment
All prices on our website are displayed in EUR (€) unless stated otherwise.
We accept most standard payment methods, including:
• Debit / credit cards
• Apple Pay
• Google Pay
• Other payment options shown at checkout
Prices include VAT when applicable according to EU regulations.
Shipping fees, if any, are displayed at checkout before you confirm your order.
⸻
5. Shipping & Delivery
Delivery times are estimates only and may vary based on:
• Destination
• Carrier delays
• Customs controls
• Holiday seasons or peak periods
KILMAR is not responsible for delays caused by external factors beyond our control.
For complete details, refer to our Shipping Policy.
⸻
6. Returns & Refunds
If you wish to return a product, you must contact us at:
📧 support@kilmar.com
Returns must be sent to:
KILMAR
5 Rue de Turin
75008 Paris
France
To be eligible for a return:
• Items must be unused
• Items must be in their original condition
• Items must include their packaging and accessories
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds are processed within 3–7 business days after receiving and inspecting the returned item.
We do not accept returns for:
• Items marked as “Final Sale”
• Products used, damaged, or altered after delivery
• Hygiene-sensitive products (if applicable)
⸻
7. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, you must notify us within 48 hours of receiving your order.
Provide:
• Your order number
• Photos of the item(s) received
• A short explanation of the issue
We will arrange a replacement or refund as applicable.
⸻
8. Cancellation Policy
Orders can be cancelled only if they have not yet been processed.
Once an order has been prepared or shipped, it cannot be cancelled. You may proceed with a return instead (where applicable).
⸻
9. Customs & Import Duties
For international orders:
• Customs charges, VAT, and import taxes may apply
• These fees are not included in product pricing
• They are the responsibility of the customer
Refusal to pay customs fees may result in the package being returned or destroyed, and no refund will be issued for such cases.
⸻
10. Limitation of Liability
MILNAR is not responsible for:
• Delays caused by carriers
• Losses resulting from incorrect shipping information
• Products damaged due to misuse or neglect
• Indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the order.
⸻
11. Privacy & Data Protection
All customer information is handled in accordance with our Privacy Policy.
We do not store credit card information and never share your data with third parties except when necessary for:
• Order shipping
• Payment processing
• Customer service operations
⸻
12. Governing Law
These Terms of Sale are governed by the laws of France.
Any dispute shall be handled by the competent courts within the jurisdiction of Paris, France.
⸻
13. Contact Us
If you have any questions about these Terms of Sale:
📧 support@kilmar.com